IT Service Desk

Simplify Help Desk Ticketing and End-user Support

Integr8IT excel in IT help desk outsourcing. If you are an IT leader looking to improve your technical support and IT service desk needs, our help desk outsourcing services can make running your own IT infrastructure effortless.

At Integr8IT, providing excellent customer support is at the core of our business and when you partner with us, you have the peace of mind that you are working with an experienced and professional team of level 2 support engineers and above. Our proven methodologies ensure that we deliver the right solution, every time.

New technologies are making business faster and more efficient. Call us now to find out how our deep understanding of cloud and onsite solutions can help streamline your business.

Reliable Help Desk Support

At Integr8IT, we provide a reliable service based on 18 years in the industry, offering a range of on-premise, off-site, hybrid, and cloud solutions to different companies throughout Melbourne and beyond. We understand the challenges faced by different businesses, and we provide reliable solutions to keep them running smoothly.

Integr8IT can help remove the burden of running your own IT infrastructure by managing it for you and when you combine this with our help desk support team you create a powerful solution enabling your organisation to be innovative and effective.

In short, we provide you with peace of mind with our stable, secure and reliable solutions, making sure you can deliver an exceptional experience for your customers and staff. When it comes to our IT help desk, we know what we do, and we are second to none.

Sick of your current IT help desk? Not getting the response time you would like? We pride ourselves on our fast response times, friendly staff and robust support procedures. Call us to see how we can take the headache out of your IT management.

Prepare Your Organisation for Success

Integr8IT provide a prompt and easy-to-reach service desk solution. We make sure that none of your end-users go unsatisfied or unattended. With 24/7 availability, we understand what it takes to deliver an exceptional IT help desk service.

How we deliver the best help desk service:

  • Highly dedicated and professional team
  • Skilled team of engineers
  • Expert-level command over Citrix, Office 365, and other high-end technologies
  • A highly professional team of level 2 support engineers who handle customer technical queries and issues
  • Dedicated client success managers
  • 24/7 monitoring of client’s infrastructure and hardware

At Integr8IT we are committed to helping your business succeed. Our goal is to help you transform your end-user experience by providing reliable solutions in real-time.

Call us to Provide Smart End-User Support

Integr8IT provide reliable and growth-centric service desk solutions which aim to boost your productivity. We take care of all help desk tasks, including:

  • Providing quick email support to your end-users
  • Providing on-site support when and where necessary
  • Helping with technical support queries
  • Delivering friendly and proactive help desk services
  • Managing new features and guiding your staff to use them

Assigning help desk tickets to team members with an effective ticket management system

Whatever IT support you need to deliver to your staff, Integr8IT will manage it all!


Want more information? We’ll call you

TESTIMONIALS

Technology partners

At Integr8IT we harness the potential of the worlds best technology and software and make it work for your business. From Office 365, to Cisco, Citrix, Symantec, Cloud8 and more.

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Don’t let the task of providing IT help desk support slow you down any longer. Outsource it to us and we will take care of it all. Call a customer support representative today on 03 9570 1911 to find out how.

We’d love to help you find a way to make your technology work better.